Ridex offers a 2-year warranty on Titanium and Polaris models (shell only) and a 1-year warranty on Nouvo models (shell only), effective from the date of purchase or delivery. This warranty covers manufacturing defects for helmets purchased through Ridex’s authorized distribution network.
All Ridex helmets come equipped with either a Double D-Ring or Quick-Release Strap Buckle to ensure a secure fit. Ridex shall not be held responsible for any physical injuries sustained during an accident due to improper fastening of the helmet’s locking mechanism.
Ridex provides a warranty of 6 months (for Stitches) and 4 years (for Armours) from the date of purchase/delivery on all jackets distributed through its authorized network against manufacturing defects.
The warranty specifically covers only manufacturing defects. It does not cover damage caused by wear and tear, improper care, user errors, mishandling, misuse, neglect, unauthorized alterations/repairs, accidental damage, or the degradation of the materials that occur after use.
Ridex provides a warranty on every item it sells.
Warranty is limited to manufacturing defects only. Ridex cannot be held responsible for problems occurring due to the following reasons:
Also, Subjective concerns related to the use of the helmet, such as comfort, size, fit, wind, whistling, padding or any other noise, aerodynamics, water ingress, etc. will not be considered as defects under warranty.
Ridex Helmets makes every effort to supply its resellers with only quality finished products. However, products at reseller outlets may sometimes suffer minor cosmetic damage due to market conditions. This kind of damage is not a manufacturing defect and is not covered under warranty. Customers are therefore advised to check the products thoroughly at the time of purchase at the sales point. Ridex Helmets cannot be held responsible for cosmetic
damages found after the purchase
Motorcycle helmets/protective riding apparel are prone to getting soiled with sweat and dirt. We kindly request our customers to clean the product thoroughly before sending it to us for inspection. For hygiene purposes, products that are not cleaned will be charged Rs.500/- for professional cleaning before our staff can inspect them.
Our Mail ID: customercare@ridexhelmets.com
Contact Number: +91 96455 37755 (Mon-Sat 9:30 am to 5:30 pm)